Extension troubleshooting

If the extension isn't behaving, the answer is almost always in the popup or the Chrome extensions page. Walk through these in order.

Install problems

"Chrome blocked the download"

Some Chrome configurations flag side-loaded extensions as "may harm your computer." Click Keep in the download notice. The zip is signed by Bukavilla and contains plain JavaScript — no executable code.

If your laptop is managed by an employer or school, IT may have disabled side-loading entirely. In that case, the extension cannot install until either (a) IT allowlists it or (b) the Chrome Web Store listing approves (pending). Email us and we can confirm timeline.

"Developer mode toggle is missing"

Same cause as above — your Chrome is in managed-policy mode. Open chrome://policy/ and look for DeveloperToolsAvailability or similar restrictions.

"Load unpacked fails: Manifest file is missing or unreadable"

You probably picked the wrong folder. The folder you pick should contain a manifest.json file directly inside it (not in a subfolder). If you see another folder when you open the unzipped folder, dig one level deeper and pick that.

Pairing problems

"Pairing key invalid"

• The key shown by the dashboard is single-use. If you've already paired once with that key, generate a new one.
• Keys are case-sensitive. A is not the same as a.
• Make sure you copied the full 6 characters — no extra spaces.
• If you generated multiple keys without using them, only the most recent one works. Older ones are auto-invalidated.

"Could not reach Bukavilla"

Network blip or your browser is blocking bukavilla.com. Check you can open bukavilla.com directly in a new tab. If yes, retry the pairing — sometimes a single retry clears a transient connection issue.

Sync problems

"You appear to be signed out of Airbnb"

The extension reads your Airbnb session cookies. If you logged out of airbnb.com — even from a different tab — the cookies are gone and the sync can't run.

Fix: open airbnb.com, sign in, then re-open the extension popup and click Sync now.

"No prices pulled" but you have prices set on Airbnb

• Confirm you flagged the villa for sync. On Bukavilla: Dashboard → villa → Pricing → Auto-sync from Airbnb — the toggle must be on.
• Make sure the Bukavilla villa has an Airbnb URL set. The extension uses that URL to know which Airbnb calendar to read.
• Some Airbnb listings have empty pricing far in the future. The extension only pulls dates that have prices set. Two months from now might be empty by design.

"Booking.com block didn't fire after a Bukavilla booking confirmed"

The auto-block runs the next time you open the extension popup. If you've been away from your laptop for two days and a booking arrived, the block is queued — open the popup to drain it.

You can verify queued work at /dashboard/integrations/jobs — pending jobs show with a status badge.

"Sync is stuck"

The extension's popup shows the queue. If a job has been in progress for more than 5 minutes, close the popup, then re-open it. The service worker restarts and re-tries.

If a job stays stuck after a restart, cancel it from the jobs page (/dashboard/integrations/jobs) and try again.

Connection problems

"Paired but villa list is empty"

Either no villas have Auto-sync from Airbnb turned on, or none of your Bukavilla villas have an Airbnb URL set. Add the URL on Dashboard → villa → Edit → External channels.

"I changed my password on Bukavilla and now the extension doesn't work"

Pairing keys are tied to your account at issue time. Generate a new key from the dashboard and re-pair.

Still stuck?

Email hello@bukavilla.com with:

• A screenshot of the extension popup
• A screenshot of the chrome://extensions/ page showing the Bukavilla tile
• A note describing what you were trying to do

We respond within a day, usually faster.